HELP & FAQs

Customers should get in touch via the contact form – we cannot guarantee a cancellation but we will try our best. We do not offer free return shipping.

We are open Monday to Friday, Expect a response during the week as our inbox is unmonitored over weekends.

We currently only ship within the UK. International customers will need to enquire via our contact form to obtain a quote for shipping internationally.

Orders can take up to 5 days to dispatch during busy periods but are typically sent within 2 working days.

No, we currently do not have the facilities to allow customers to collect their orders.

We operate from three separate locations in Staffordshire, with our main warehouse in Brocton, Stafford.

Once your order is dispatched from our warehouse and picked up by the courier, you'll receive an e-mail with your tracking details. Please remember to check your spam folder if you don't see our update.

• Items must be returned within 30 days of receiving the order.
• Items must be unused and in their original condition.
• A note must be included with the order number and the reason for the return.

If you're not completely happy with your purchase, please contact us via our contact form. We’ll assist with the return process.

Refunds are processed within 7 days from when we receive the item(s).